DIGIMONDO Support
  1. DIGIMONDO Support
  2. Digimondo Helpdesk

Ask for Support

You need help for your IoT-project, in using niotix or running your on-premise installation? Let us know how we can support you! The more information you provide, the faster we can help you with your IoT challenges.

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Please sum up the issue in one sentence.

How can we support you? What is your concrete need?

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In which part of the system do you need support?

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Which user in the system needs support (if applicable)?

How severe is the issue for you and your business?

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