DIGIMONDO Support
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Digimondo Helpdesk

Welcome! You can raise a Digimondo Helpdesk request from the options provided.

Report a Bug

Report a an issue with our system

We are sorry that something went wrong. Let us know how we can fix it! The more information you can provide, the easier and faster we can solve the issue.

Required fields are marked with an asterisk*

Please sum up the issue in one sentence.

Bitte geb' eine Beschreibung der Idee an.

How can we reproduce the issue? What steps did you perform to come to the issue?

, multiple selections available,

In which part of the system does the issue occure?

Please provide a URL to the system (if possible).

Drag and drop files, paste screenshots, or browse

Please provide us screenshots, videos, logfiles etc. to make debugging easier.

Which user in the system did you use when the issue happened?

How severe is the issue for you and your business?

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